Refund policy

Returns, Refunds & Cancellation Policy

Return Policy

Due to the hygiene, safety and perishable nature of our food products, we operate a no-return policy.

Unfortunately, we are unable to accept returns on sale items.

Please carefully review your order and product details before completing your purchase.

Damaged or Incorrect Items

Please inspect your order immediately upon delivery.

If your order arrives damaged or you have received the wrong item, please contact us within 24 hours of receiving your order so that we can review the issue and get it sorted.

You may be required to provide sufficient evidence, such as clear photographs or other relevant information, to support your claim.

Claims reported after the 24-hour period may not be accepted, as we need to investigate delivery and product issues within the relevant timeframe.

Exchanges

We do not offer exchanges if you have ordered the wrong item.

Please read the product descriptions and carefully check your order before completing your purchase.

No refund or exchange will be provided for items ordered incorrectly by the customer.

Replacements for Damaged or Lost Products

If your product arrives damaged or has been lost by our courier, and you provide sufficient evidence where required, we will arrange a replacement order.

For products that arrive damaged, please contact us on the day of delivery and within 24 hours of receiving your order, together with the requested evidence.

Once the 24-hour period has elapsed, we may be unable to assist with the claim, as these matters must be investigated within the relevant timeframe.

Where a replacement is approved, we will arrange for a new order to be sent to you.

What If I Don’t Collect My Order?

If you fail to receive or collect your order after multiple delivery attempts, the courier may return the order to us or dispose of it, particularly where the products are perishable.

You will not be entitled to a refund in these circumstances, as your order has already been prepared, paid for, processed and dispatched specifically for you.

We strongly recommend ensuring that you are available to receive your order or making alternative delivery arrangements with the courier using your tracking information.

 

Gift Cards & Vouchers

We do not offer refunds on gift cards or vouchers.

Gift cards and vouchers cannot be exchanged for cash or refunded once purchased.

Please ensure that you are certain about your purchase before purchasing a gift card or voucher.