Legal notice

Legal Notice

About Our Business

This website is operated by Best Golden Crust.

We provide bakery and food products through our online store, including refrigerated, frozen and room-temperature products.


Acceptance of Our Terms & Conditions

By accessing and using our website, you acknowledge that you have read and understood our website policies.

By placing an order through our website, you confirm that you have read, understood and agreed to our Terms & Conditions, Delivery Schedule & Shipping Policy, Returns, Refunds & Cancellation Policy and other applicable policies.

Please read our policies carefully before placing an order. If you do not agree with our Terms & Conditions, please do not place an order through our website.

Nothing in our Terms & Conditions is intended to limit or exclude any statutory rights you may have under applicable UK law.


Online Orders

All online orders are processed separately from our physical bakery operations.

For questions or assistance relating to an online order, please contact our online orders team by email. Please provide your order number and relevant details so that we can assist you as efficiently as possible.


Product Information

We make every effort to ensure that product descriptions, photographs, ingredients, availability and other information displayed on our website are accurate and up to date.

Product appearance may vary slightly from photographs due to preparation, decoration, ingredients and production.

Please carefully review the product information, storage instructions and any relevant allergen information before placing your order.


Pricing & Availability

All prices displayed on our website are subject to change without notice.

We reserve the right to correct pricing, product information or availability errors where necessary.

If an error affects an order that you have placed, we will contact you as soon as reasonably possible.


Delivery

Please review our Delivery Schedule & Shipping Policy before placing an order.

Processing and delivery times may vary depending on the product, delivery service, seasonal demand and courier availability.

For refrigerated and frozen products, customers are responsible for being available to receive their delivery and following the storage instructions provided with the product.


Returns, Refunds & Damaged Products

Please review our Returns, Refunds & Cancellation Policy before placing an order.

Due to the hygiene, safety and perishable nature of food products, we generally do not accept returns.

If an order arrives damaged or an incorrect item is received, customers must contact us within the stated timeframe and provide the requested evidence so that we can review the matter and arrange the appropriate resolution.

Nothing in our policies is intended to exclude or limit any rights that you may have under applicable UK consumer law.


Intellectual Property

All content displayed on this website, including but not limited to:

  • Logos
  • Branding
  • Product photographs
  • Images
  • Written content
  • Graphics
  • Designs
  • Website materials

is owned by or licensed to Best Golden Crust, unless otherwise stated.

You may not copy, reproduce, distribute, modify or use our content for commercial purposes without our prior written permission.


Website Use

We aim to keep the information on our website accurate and available. However, we cannot guarantee that the website will always be available, uninterrupted or free from errors.

We reserve the right to update, modify, suspend or remove website content, products or services where necessary.


Third-Party Services

Our website may use third-party services, including payment providers, delivery companies, Shopify and other service providers.

These third parties may have their own terms, privacy policies and conditions, which may apply when you use their services.


Privacy & Personal Information

We take the privacy of our customers seriously.

Personal information collected through our website is handled in accordance with our Privacy Policy.

Please review our Privacy Policy to understand how your personal information is collected, used and protected.


Cookies

Our website may use cookies and similar technologies to provide functionality, improve your shopping experience, analyse website usage and support certain services.

Please refer to our cookie information and privacy documentation for further details.


Contact Us

If you have any questions regarding our website, products, orders or policies, please contact us through the contact information provided on our website.

For online order enquiries, please contact the online orders team by email and include your order number where applicable.


Important Notice

This Legal Notice should be read together with our:

  • Terms & Conditions
  • Delivery Schedule & Shipping Policy
  • Returns, Refunds & Cancellation Policy
  • Privacy Policy
  • Cookie Policy

By placing an order through our website, you acknowledge that you have had the opportunity to review the applicable policies and agree to be bound by them, subject to your statutory rights under applicable law.